Field Force Automation
Where in the world are your field technicians?
(And what are they doing there?)

 

Time is money for you and your customers.
The more time your field engineers, technicians or maintenance staff spend at the office processing paperwork, the less time they can spend solving customer issues and generating revenue.



CRMobile FFA (Field Force Automation) is the perfect remedy for time waste and loss of revenues. From planning to intervention management, from parts ordering to full intervention reporting, Field Force provides the necessary tools and flows to keep your mobile technicians in business.

Moreover, with CRMobile FFA you can manage an inventory of all your customers' tools. Technicians can also consult historic records so he will immediately know what maintenance has been applied to a certain tool or part in the past. And when new parts need to be ordered, this can be done automatically via CRMobile FFA. Just fill out the order form, have the customer sign, and you're done!



Using the (optional) planning optimalisation module, you can have our solution draft an automatic planning per field techncian, and you will also make sure that these plannings are as efficient as possible. This allows your teams to perform more visits and it will mark a decrease in your transport costs.

>>click here to download the brochure (PDF)



 

Your Advantages
  • increase field force productivity,
  • more communication with less calls,
  • increase data reliability,
  • improve customer service,
  • reduce operational costs,
  • ...

 

 

CRMobile FFA - Features

CRMobile FFA has a set of modules which are available for the 'Front Office', i.e. for use on PDA or smartphone, and for the Back Office.
The Back Office is the environment that allows managers or teamleaders to manage their teams, view full reports and follow up on the daily business.

Front Office
Manage accounts, devices, products and contacts
Planning module
Instant Messaging
Day reporting
Expense notes
GPS link (TomTom)
Activity reports
Barcode scanning
Route optimalisation
Tracing
Back Office
Manage accounts, devices, products and contacts
Planning module
Messaging
Geo-localisation
Extensive reporting
Connector Module
Link CRMobile with your own legacy systems


included
optional module

 

 

Download our brochure

FFA

Brochure


  

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